What are the top 3 characteristics of a flight attendant?

Flight attendants should have poise, tact, and resourcefulness to handle stressful situations and meet passengers’ needs.

How do you describe flight attendant?

A Flight Attendant is a professional who is responsible for ensuring the safety, security, and comfort of passengers on board an airline. They provide customer service before, during, or at the end of each trip while creating a welcoming environment in between flights.

What are some flight attendant interview questions?

Flight Attendant Interview Questions

  • How would you handle a passenger who refuses to comply with flight attendant instructions during takeoff and landing?
  • What would you do if someone afraid of flying started panicking?
  • What are the first things you would do in an emergency situation in the air?

What skills are important for flight attendants answer?

So make sure you’re demonstrating patience, strong listening skills, communication skills, professionalism, and teamwork. The situation and the problem you’re solving aren’t as important as showing that you can work well with others!

What is the most important skill to become a flight attendant?

Communication

Probably the most important skill for a flight attendant to have is the ability to communicate effectively. A significant portion of the job is to relay instructions to the passengers or to understand their needs so they can be fulfilled.

What is your greatest strength flight attendant?

Some examples of strengths that flight attendants have include the following:

  • Being able to handle difficult customers/passengers.
  • Being calm in emergency situations.
  • Having a good memory (for faces, names, details)
  • Being able to think on your feet.
  • Good people skills.
  • Being physically fit.

What is the most important role of a flight attendant?

A flight attendant’s most important responsibility, however, is to help passengers in the event of an emergency. This responsibility ranges from dealing with unruly passengers to directing evacuations. Flight attendants also are trained to perform first aid, extinguish fires, and protect the flight deck.

Why should we hire you answer best?

Show that you have skills and experience to do the job and deliver great results. You never know what other candidates offer to the company. But you know you: emphasize your key skills, strengths, talents, work experience, and professional achievements that are fundamental to getting great things done on this position.

What are your skills and strengths?

In most job interviews, candidates will be asked to describe their strengths and weaknesses.
…
What employers are looking for:

Strengths Weaknesses
Analytical skills Hard skills (defined by the job description)
Communication skills Soft skills (such as public speaking)
Leadership skills
Ability to work in a team

What motivates you to be a flight attendant?

I love helping others with their needs. I want to experience something different with my life. I want to become a flight attendant because it gives me the opportunity to meet new people. I’ve also always wanted to travel and what better way to do that than while on the job.

How would you deal with a passenger who refuses to follow the rules answer?

You need to be polite and apologize to the passenger. Try and calm down the passenger and if need be report the situation to the senior member. To answer this question you can say something like: “I would first apologize to the passenger and ensure him/her that this situation won’t happen again.

Why should we hire you flight attendant?

Example: “I’m confident I will be a good flight attendant because of my people skills, professionalism, ability to remain calm during a crisis, and my focus on providing great customer experiences.

How do you deal with angry passengers?

How to deal with angry customers

  1. Stay calm.
  2. Shift your mindset.
  3. Acknowledge their distress.
  4. Introduce yourself.
  5. Learn about the person you are talking to.
  6. Listen.
  7. Repeat their concerns back to the customer.
  8. Sympathize, empathize and apologize.

What makes you a good flight attendant?

“There are many qualities that make someone a good flight attendant. The top three are customer service, teamwork, and professionalism. Our primary job is to make sure the passenger has a good experience. Everything you do on a flight involves at least two, if not more team members.

What do flight attendants say before flight?

Arrival (FAA-mandated and safety portions only)
“Ladies and gentlemen, [Airline Name] welcomes you to [city]. The local time is [time]. For your safety and the safety of those around you, please remain seated with your seat belt fastened and keep the aisle(s) clear until we are parked at the gate.

Why do you want this job?

Focus on the job at hand
‘I want this job because I have clear skills that will help me achieve…’ ‘This role will give me the opportunity to combine both my skills in [skill 1] and [skill 2] to achieve…’ ‘I love [job role specific task] and my last job took me away from that.

What makes you fit for this job?

Determine what makes you unique in terms of your qualifications for the job. Ensure you fully understand what the position entails and what they are looking for in a job candidate. Assess your own confidence level in terms of your ability to do the job. See how you handle challenging situations.

How do you handle an angry passenger?

De-escalate the situation

  1. Speak clearly and ask passengers to repeat information if you are unsure.
  2. Remain calm, polite and professional at all times. Don’t take insults or offensive language personally.
  3. Maintain self control.

How would you handle a rude passenger?

8 Dos and Don’ts for Dealing with Rude Passengers

  1. Do be polite.
  2. Don’t refuse to negotiate.
  3. Don’t try the gadget approach.
  4. Do stay clear-headed.
  5. Do know when to contact a flight attendant.
  6. Do know when to take matters into your own hands.
  7. Don’t sweat the small stuff.
  8. Do have a sense of humor.

How do you handle a rude customer?

Here’s a look at some of the best ways to deal with rude customers:

  1. Be empathetic.
  2. Listen actively.
  3. Chunk the issue.
  4. Repeat what the customer has said back to them.
  5. Stay calm and stoic.
  6. Offer solutions.
  7. Offer a sincere apology.
  8. Set a time to follow up with the customer if necessary.

What do flight attendants notice about you in 3 seconds?

What Flight Attendants Notice About You In 3 Secs – YouTube

What do flight attendants say for safety?

We ask that you please fasten your seatbelts at this time and secure all baggage underneath your seat or in the overhead compartments. We also ask that your seats and table trays are in the upright position for take-off. Please turn off all personal electronic devices, including laptops and cell phones.

How can I introduce myself during interview?

Step forward and introduce yourself with your full name, interview time and job title of the role you’re interviewing for. This can be quick and simple, such as, “Hi, my name is Sam Taylor. I’m here for a 12 p.m. job interview for the program manager role.”

How do you answer tell me about yourself?

8 more tips for answering “Tell me about yourself”

  1. Remember this is often your first impression, and it matters.
  2. Tailor your answer to the role and company.
  3. Know your audience.
  4. Keep it professional.
  5. But speak with passion.
  6. Don’t ramble.
  7. Practice, practice, practice—but stop short of memorizing.
  8. Keep it positive.

How do you deal with a rude customer?

Ways to deal with rude customers

  1. Be empathetic. The simplest way to handle rude customers involves using empathy.
  2. Listen actively.
  3. Chunk the issue.
  4. Repeat what the customer has said back to them.
  5. Stay calm and stoic.
  6. Offer solutions.
  7. Offer a sincere apology.
  8. Set a time to follow up with the customer if necessary.