How do I talk to a live person at the unemployment office in Mass?

Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available. Other UI phone numbers that may be helpful: Automated Telecert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits.

Where is mass unemployment located?

Find your Massachusetts MA Unemployment Office

City Address Phone
Boston Unemployment Office 210 South Street, Boston, MA 02111 617-338-0809
Cambridge Unemployment Office 186 Alewife Brook Parkway, Cambridge, MA 02138 617-667867
Everett Unemployment Office 1935 Revere Beach Parkway, Everett, MA 02149 617-389-8025

How do I get through to Massachusetts unemployment?


  1. Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800.
  2. TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338.

Is mass unemployment open today?

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available. To request weekly benefits, daily 6 a.m.–10 p.m.

What is the best time to call unemployment customer service?

Avoid calling on Mondays and Tuesdays. These are the highest call volume days and you’re more likely to get through Wednesday or Thursday. Try calling after 4 p.m.

Why is Ma unemployment taking so long?

Unemployment claims on hold

Many times a hold on your account simply means that DUA is taking the extra step to verify that there is no fraudulent activity. It is not unusual for a claim to go on hold for two weeks for DUA to verify information.

Can I apply for unemployment if I quit?

If you quit your job without “good cause connected with the work” you may not be eligible to receive benefits. “Good cause connected with the work” means that your reason for leaving must be directly related to your job, and be so compelling that you had no choice but to leave the job.

Who is the head of Massachusetts unemployment?

Rosalin Acosta is the Secretary of Labor and Workforce Development for the Commonwealth of Massachusetts.

What time is the best time to call unemployment?

What reasons can you quit a job and still get unemployment?

When Can You Quit Your Job and Still Receive Unemployment Benefits?

  • Constructive discharge.
  • Medical reasons.
  • Another job.
  • Domestic violence.
  • To care for a family member.

How long does unemployment take to get approved?

It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. When your first benefit payment is available, you will receive a debit card in the mail.

How do I talk to a live person at EDD Unemployment May 2021?

10/08/21 UPDATE How To Speak To A Live Representative at EDD …

How far behind is Ma unemployment?

A claimant becomes eligible to begin collecting UI benefits one week after becoming unemployed. This week-long waiting period starts on the Sunday before the date of the claimant’s application. However, if the claimant is reopening a previous claim, the one-week waiting requirement is waived.

What reasons can you quit a job and still get unemployment Massachusetts?

Collecting Unemployment After Quitting
If you quit your job because of domestic violence, or for other personal reasons that are urgent and compelling and made it necessary to quit, you will remain eligible for benefits.

How far behind is Massachusetts unemployment?

At least 28,000 workers in Massachusetts had to wait 10 weeks or more for their first unemployment check after getting laid off during the pandemic, according to monthly reports the state filed with the federal government. That’s more than two and a half months.

How do I get EDD to answer the phone?

Contact the EDD using one of the following:

  1. Teletypewriter (TTY): 1-800-815-9387. This option is recommended.
  2. California Relay Service (711): Provide the UI number 1-800-300-5616 to the operator. If you are calling outside of California, use your state’s relay service.

What disqualifies unemployment in Massachusetts?

You may not be eligible for Unemployment Insurance (UI) benefits if your only source of employment is from working as: An employee of a non-profit or religious organization. A worker trainee in a program run by a nonprofit or public institution. A real estate broker or insurance agent who work only on commission.

Can I collect unemployment if I quit in MA?

You won’t be eligible for unemployment benefits if you quit your job voluntarily, without good cause. In general, good cause means that you had a compelling reason that left you no other choice than to quit.

What does it mean when your unemployment claim is pending?

If your claim status is “Pending” it means your claim has not filed yet.

How do I speak to someone at EDD 2022?

English: 1-800-480-3287. Spanish: 1-866-658-8846. California Relay Service (711): Provide the DI number (1-800-480-3287) to the operator. TTY: 1-800-563-2441.

What is the best time to call EDD?

Unemployment Customer Service
Hours: 8 a.m. to 5 p.m. (Pacific time), Monday through Friday except state holidays. Note: Monday morning before 10 a.m. is our busiest call time, so we recommend calling at other times.

Why does Ma unemployment take so long?

Due to the volume of claims currently going through the unemployment system, in limited circumstances, some payments for successfully certified claims may not arrive until Thursday. First payments may take a little longer.

How do you prove just cause for quitting?

Figure out if you have “just cause” to quit – Steps to Justice.

For example:

  1. you experienced sexual or other harassment.
  2. you experienced discrimination.
  3. your working conditions were unsafe.
  4. your employer was not paying you the wages that were legally owed to you.
  5. your employer made major changes to your work duties.

Can I collect unemployment in MA if I quit?

How long will it say processed pending payment?

Usually, a pending charge will show on your account until the transaction is processed and the funds are transferred to the merchant. This could typically take up to three days but may stretch longer depending on the merchant and the type of transaction.