What is Genesys Softphone?

Genesys Softphone is a standalone SIP endpoint installable. That means it takes on the role of Session Initiation Protocol (SIP) Endpoint, the target of a SIP call, and call control. With Genesys Softphone, agents can make and receive calls from their workstation instead of through a hard phone.

What is Genesys Interaction Workspace?

Interaction Workspace is the customer-interaction user-interface for the Genesys 8 suite. The Interaction Workspace application enables you to manage, from your workstation desktop, both Public Switched Telephone Network (PSTN)-based and Internet-based contact interactions.

How do you use Genesys Softphone?

Making and receiving calls

You can make and receive calls from the calls tab. In the Genesys Softphone window, click the Calls tab and perform any of the following operations: Answer an incoming call—click the button of an alerting call to answer. If you were on another call, that call will be placed on hold.

How do I log into my Genesys Softphone?

Logging in to the Workspace application

  1. Enter your user name in the User Name field.
  2. Enter your password in the Password field.
  3. Check Log in using recent place if you are using the same phone set and workstation that you used the last time you logged in.

What is a SIP Softphone?

A SIP softphone is a software program for making telephone calls using SIP-based (Session Initiation Protocol) communications. It allows you to use your computer for calls instead of a physical phone.

What is VDI on a Softphone?

Cisco Jabber Softphone for VDI extends the Cisco Jabber collaboration experience to virtualized environments by facilitating real-time voice and video traffic processing on the local devices. It also allows you to join Webex meetings from your Jabber client.

What is WWE in Genesys?

Genesys Softphone includes an HTTP/HTTPS connector to simplify using Genesys Softphone with Workspace Web Edition (WWE). It includes the following features: Single sign-on: WWE controls the SIP settings for Genesys Softphone based on explicit WWE centralized options and agent login credentials (Place and DN).

What is IWD in Genesys?

IWD lets you capture work items, emails and leads (“work items”) from existing enterprise workflow systems and create, monitor and manage a single Universal Queue for your contact center.

Does Softphone use SIP?

A SIP softphone is an application that allows you to place and receive calls on a virtual phone that runs on the open source SIP protocol. A common term for the standard that allows voice chat is VoIP. SIP is a protocol that allows you to share voice, video chat, presence, text messages, documents and more.

Is softphone same as VoIP?

A physical, dedicated device that resembles old school telephones but works through voice over IP (VoIP) instead of a phone line. Also sends voice comms over IP, but installs as software that turns your computing device(s) into a VoIP phone.

Is there a difference between SIP and VoIP?

VoIP, or Voice over Internet Protocol, is a family of technologies that enables voice to be sent over the Internet. SIP, or Session Initiation Protocol, is a protocol that can be used to set up and take down VoIP calls, and can also be used to send multimedia messages over the Internet using PCs and mobile devices.

Is Cisco Jabber a softphone?

Cisco Jabber softphone overview
Cisco Jabber application is only supported on mobile devices running iOS or Android and PCs running Windows or macOS. Using this softphone feature you can place and receive calls from your device without needing a physical phone.

Does Cisco have a softphone?

Cisco Jabber is the only supported softphone client.

What is Genesys Agent Desktop?

Genesys Desktop is a thin-client, web-based desktop application that unifies Genesys Agent and Genesys Supervisor activities within a single user-interface. Genesys Agent Desktop streamlines the handling of customer interactions by agents in the contact center by the management of both PSTN and Internet interactions.

What is intelligent workload distribution?

IWD lets you capture work items from existing enterprise workflow systems and create, monitor and manage a Universal Queue for your contact center.

What is the difference between VoIP and SIP?

What is the purpose of a softphone?

A softphone is a piece of software that allows users to make telephone calls over the internet via a computer or smartphone. It has all the features of a desk phone and typically expands the range of services you can access on a desk phone.

What is an IP softphone?

A softphone is software that facilitates voice over IP telephony (VoIP) without using a physical IP phone. When the softphone is installed on a PC, laptop or smart device, it behaves like any other telephone in the network, while adding useful new features.

Do you need a PBX for SIP?

Unlike hosted PBX, where a third-party provider handles all required equipment and software on their premises, SIP trunking requires one of two things: An IP-enabled PBX on-site, or. A VoIP gateway to connect your traditional PBX to the cloud.

Do cell phones use SIP?

Short for Session Initiation Protocol, SIP is an advanced communications protocol that is being widely used nowadays for managing various multimedia communication sessions such as voice calls and video calls. Most phones these days are SIP-enabled, however not all IP phones are compatible with SIP.

What is Cisco softphone?

Cisco IP Communicator is a desktop application that turns your computer into a full- featured Cisco Unified IP Phone, allowing you to place, receive, and otherwise handle Page 3 calls from any location where you can connect to the corporate network.

What is Webex softphone?

Cisco Webex is a softphone application that allows you to make telephone calls over the internet using your computer or mobile device rather than needing to use your handset on campus. You can use Webex to make phone calls, send instant messages, join meetings, and manage your contacts.

What is a desktop agent?

The Desktop Agent is a component of SAP Intelligent Robotic Process Automation that is installed locally on user desktops. It executes automation projects that launch and run applications of various kinds, read information from screens, enter data, click options, and process data.

What operating systems are supported for use with the Genesys Cloud desktop app?

The Genesys Cloud desktop app is available for Windows and Mac: Use a dedicated application.

Is SIP only VoIP?

While all SIP is used to support and scale VoIP, not all VoIP is backed by SIP technology. SIP is just one protocol that can be used in business VoIP to scale communications beyond voice-only calling to support video conferencing, instant messaging, text, and other multimedia communications.