How do I contact DJI repair?

Contact Us

  1. Online Customer Service. Contact online customer service for immediate support. Contact Online Customer Service.
  2. Hotline Service. English: +1 818 235 0789. Monday – Sunday: 6:00 – 18:00 (PST) Phone Support Options.
  3. DJI Community. Connect with DJI enthusiasts to explore various product experiences. Join DJI Community.

Can Geek Squad fix drones?

If there’s a failure from normal wear and tear, we’ll repair it. This could be a problem with an internal part or how the drone was manufactured. It could also be caused by dust, internal heat or humidity.

How much does DJI charge for drone repair?

Standard DJI Repair Service Fee

Part Time in Hours Service Fee in USD
Battery 0 Free
Gimbal or Remote Controller 1 $65
Aircraft 2 (Phantom and Mavic series) $130
3 (Inspire series) $195

Is DJI repair free?

Your aircraft will always be repaired for free as long as repair costs and aircraft conditions satisfy DJI Care coverage requirements.

What do I do with my broken DJI drone?

If your drone is damaged in use, you can have DJI repair your drone through DJI Repair Service (not free). You can also purchase a DJI Care Refresh plan to cover repairs or replacements.

How long does it take DJI to repair?

How long does it take to repair my product? It takes approx. 5-7 business days to repair your product after arriving at the DJI Service Center. You will receive an email notification after each step of the service process is complete.

Can I get DJI care from Best Buy?

1-2 of 2 Answers

Please try again later. You can purchase the DJI Care Refresh directly from DJI (even if you buy the Mavic Mini from Best Buy) as long as you purchase Refresh within 24 hours of activating the Mavic Mini.

Can you return a drone to Best Buy?

A restocking fee of 15% of the item’s purchase price applies to drones, DSLR cameras and lenses, mirrorless cameras and lenses, electric bikes, electric mopeds, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products.

Can a crashed drone be repaired?

After a crash, you can recover your drone either by using its GPS or any other tracking device you might have attached to it. Once you have your drone in hand, remove its battery first, then check for visible damage. Do not overlook anything, including dents, external or internal swelling, etc.

Will DJI replace a crashed drone?

If you believe the fault behind your drone was not caused by pilot error, you may be able to submit a warranty claim with DJI to get your drone replaced. This is a simple process and is done online, you will need to submit an online repair request and create a claim under warranty.

How do I get my DJI drone fixed?

If your product needs to be repaired or replaced, you can submit an Online Service Request. If you want to request a return or refund service, or if you cannot recover the aircraft, please contact DJI Support.

How long does DJI take to replace drone?

How long does it take for DJI to repair drone?

approx. 5-7 business days
How long does it take to repair my product? It takes approx. 5-7 business days to repair your product after arriving at the DJI Service Center. You will receive an email notification after each step of the service process is complete.

Can you get DJI insurance after 48 hours?

DJI Care Refresh can also be purchased after 48 hours of the activation, but you will need to take a video to verify the drone is still in good condition. Or send back the drone to DJI repair center for the evaluation, you will have 72 hours to purchase it after getting it back from the reair center.

Does DJI have a trade up program?

Why yes! Since you’re trying to exchange a DJI drone for another DJI drone, you’ve got an easy answer. The most painless way to exchange your Mavic Pro for a Mavic Mini is through the DJI Trade Up program.

Is Best Buy total tech support worth it?

Yes, for many people. If you’re a household with multiple devices, computers, and appliances and need help with setup, repairs and networking, Totaltech membership is like having an on-call handyperson with tech know-how.

What should I do if I crash my drone?

Can DJI disable a stolen drone?

There is no way for DJI to track your drone through its serial number or last known flight whereabouts or location. That means that DJI can’t do anything about your lost or stolen drone and that it is entirely up to you to find a way to recover your drone through other means.

Can you fix a crashed drone?

Will DJI care replace a lost drone?

DJI Care Refresh covers multiple scenarios, including drones lost during flight, water damage, collisions, and dropping, and offers you additional services like an Express Option, free shipping, and Exclusive Service.

Can I buy DJI care after crash?

If damage or a flyaway scenario occurs to the product during normal use or from an accident, after completing the replacement service process, you can obtain a functional product from DJI. [1] Including paying an additional replacement fee; please click here to see the replacement fee.

Can I sell my drone back to DJI?

The easiest option to sell my used drone: DJI Trade Up
DJI Trade Up is a service where you can ship them your old, unused gear, whether it’s DJI drones or other tech products like Apple iPhones and Google Pixels, in exchange for a DJI store credit.

Can I trade in my old DJI drone for a new one?

DJI accepts cellphones, tablets, drones and cameras. Everything from Blackberries, iPhones, GoPro action cameras and, of course, DJI drones and cameras. Once you’ve selected the make and model of your trade-in, DJI will ask for more details on what components & accessories you have to trade in as part of the deal.

How much does Best Buy Total tech cost?

$199.99
This membership renews automatically each year, and your chosen card will be charged $199.99, or the then-current price, plus tax, on your yearly renewal date unless you cancel before then by calling 1-888-BEST BUY (1-888-237-8289) or by managing subscriptions on your BestBuy.com account.

What do you get with Best Buy total tech support?

Benefits of a Total Tech Support membership.

  • Unlimited tech support.
  • Many popular services are included with membership.
  • Only $49.99 for standard in-home services.
  • 20% off repairs and advanced services.
  • 20% off Geek Squad® Protection and AppleCare+.
  • Internet security software is included.